Customer Service Office Support

Program Overview

You’ll gain proficiency in crucial software tools, develop impeccable communication abilities, and master the art of effective teamwork. We emphasize business professional skills, preparing you for your first job and a sustainable career. You’ll learn how to resolve conflict and problem-solving skills. You’ll become a highly sought-after professional in the dynamic field of customer service and office support.

Certificate

$37K

Median annual wage

373K

New jobs each year for the next decade

Semesters to Complete

REASONS TO ATTEND SAINT PAUL COLLEGE

You’ll develop your emotional intelligence

In customer service, it’s essential to have emotional intelligence. This means understanding and managing your own emotions, as well as those of your customers. Our program will help you develop this essential skill. You’ll learn how to communicate effectively with all types of people in different situations.

You’ll build transferable skills

Customer service and office support roles require a wide range of transferable skills that can be applied to various industries. You’ll develop problem-solving, time management, and critical thinking skills through our program. Employers value these skills, and you’ll be a strong candidate for any job in the future.

You can educate customers without selling

Educating customers about products or services without pushing them to buy is essential. Our program will teach you how to communicate product knowledge and answer customer questions non-intrusively.

You’ll learn how to effectively solve problems.

Our program will help you develop this skill through case studies and real-life scenarios. You’ll learn how to identify the root cause of a problem, analyze possible solutions, and implement an effective resolution.

You’ll master different communication mediums

In today’s digital age, effective communication goes beyond face-to-face interactions. Our program will train you to communicate effectively through various mediums such as email, live chat, and social media.
You’ll gain an understanding of the appropriate tone and language to use for each medium, as well as how to handle difficult or sensitive situations in a virtual environment.

You can build a network within your organization

Customer service and office support roles often require you to work with different organizational departments and teams. Through our program, you’ll have the opportunity to collaborate with other students and instructors from diverse backgrounds – expanding your knowledge and allowing you to build a strong network of professionals who can support you throughout your career.

Photo of two Saint Paul College students in a classroom.