| 100 | | | | /programs/Pages/customer-service-office-support.aspx | Business Programs | | No | | |  Michael Johnson | 12/29/2021 8:42 AM | Customer Service Office Support Certificate | | | Customer Service Office Support Certificate | | | | | 2/21/2017 12:44 PM | | No | | | | - Customer Service Representative
- Account Representative
- Bank Teller
| | Customer Service Office Support | | | The Customer Service Office Support Certificate program provides entry level training for a customer service position. Students will learn how to resolve conflict, develop listening skills, interpersonal and problem solving skills. The program covers Microsoft Office software: Excel, Word, PowerPoint, Access, and Outlook. Students will also learn communication, teamwork, and other business professional skills.
Program Delivery Methods
Hybrid, online and traditional in-class courses on Saint Paul College campus, St. Paul, MN
| | | | - Basic knowledge and skills required for entry level customer service roles
- How to reflect professional standards, ethics, and social responsibility
- Effective communication skills, problem solving techniques and professional behavior
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