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Saint Paul College A Community & Technical College

Customer Service Office Support

Customer Service Office Support Certificate

Program Overview

​The Customer Service Office Support Certificate ​program provides entry level training for a customer service position. Students will learn how to resolve conflict, develop listening skills, interpersonal and problem solving skills. 

The program covers Microsoft Office software: Excel, Word, PowerPoint, Access, and Outlook. Students will also learn communication, teamwork, and other business professional skills.

Program Delivery Methods
Hybrid, online and traditional in-class courses on Saint Paul College campus, St. Paul, MN​​

Program Highlights

  • ​Basic knowledge and skills required for entry level customer service roles
  • How to reflect professional standards, ethics, and social responsibility
  • Effective communication skills, problem solving techniques and professional behavior

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Program Details

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