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/programs/Pages/customer-service-office-support.aspxBusiness ProgramsNoMichael Johnson 22/7/2024 11:12 AM
Customer Service Office Support Certificate
Customer Service Office Support Certificate
2/21/2017 12:44 PM
  • ​​Customer Service Representative
  • Account Representative
  • Bank Teller

Customer Service Office Support

​The Customer Service Office Support Certificate ​program provides entry level training for a customer service position. Students will learn how to resolve conflict, develop listening skills, interpersonal and problem solving skills. 

The program covers Microsoft Office software: Excel, Word, PowerPoint, Access, and Outlook. Students will also learn communication, teamwork, and other business professional skills.

Program Delivery Methods
Hybrid, online and traditional in-class courses on Saint Paul College campus, St. Paul, MN​​

  • ​Basic knowledge and skills required for entry level customer service roles
  • How to reflect professional standards, ethics, and social responsibility
  • Effective communication skills, problem solving techniques and professional behavior

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